Privacy policy

Our Commitment to Privacy

Kinexus Care Pty Ltd (“the Company”) is committed to respecting and protecting the privacy, dignity and confidentiality of all individuals we engage with. We recognise the importance of safeguarding personal and sensitive information and take reasonable steps to ensure it is handled securely, responsibly and in accordance with applicable privacy laws.

We comply with all relevant privacy legislation, including the Privacy Act 1988 (Cth), Australian Privacy Principles and the Notifiable Data Breaches scheme.

About this Privacy Policy

This Privacy Policy explains how we collect, use, store and disclose personal information, and how individuals may access or correct their information or raise privacy concerns. This policy applies to clients, participants, workers, contractors, volunteers and other individuals whose personal information we hold.

The information we collect

The type of personal information we collect depends on our relationship with you and the services or interactions involved. This may include:

• Identifying and contact details (such as name, date of birth, address, phone number and email)
• Demographic information
• Health or care-related information where relevant
• Payment and billing information
• Government-issued identifiers where required by law
• Service records, notes and correspondence
• Website and digital interaction data
• Employment-related information where applicable

Sensitive information is only collected where it is reasonably necessary, with consent where required, or where authorised or required by law.

How we collect your information

Where possible, personal information is collected directly from you, including when you:

• Engage with our services or make enquiries
• Complete forms or assessments
• Communicate with us
• Use our website or digital systems

In some circumstances, we may collect information from third parties such as authorised representatives, referrers, service providers or public sources, where lawful and appropriate.

How we use your information

We use personal information to:

• Confirm identity and manage relationships
• Deliver, manage and improve services
• Respond to enquiries, feedback or complaints
• Meet legal, regulatory and contractual obligations
• Support quality improvement, risk management and business operations

Personal information may be disclosed to trusted third parties where necessary, including service providers, professional advisers, insurers or regulators. Reasonable steps are taken to ensure information is handled securely and in accordance with privacy requirements.

Sharing your information

We may disclose personal information to trusted third parties where necessary to deliver services or support our operations. This may include:

• healthcare providers;
• insurers or funding bodies;
• authorised representatives;
• IT, administrative and professional service providers; and
• regulators, courts or law enforcement agencies where required.

We take reasonable steps to ensure third parties handle information securely and in line with privacy requirements.

Cookies and website analytics

When you visit our website, we may use cookies or analytics tools to understand how visitors use the site. This data helps us improve user experience but does not personally identify you. You can control cookies via your browser settings

Data Security and Breaches

Personal information is stored securely using appropriate physical, electronic and administrative safeguards. While reasonable steps are taken to protect information, no system is completely secure. If a data breach occurs that is likely to result in serious harm, we will respond in accordance with Privacy Laws.

Access, Correction and Complaints

Individuals may request access to, or correction of their personal information at any time. To make a request, please contact us at: hello@kinexuscare.com.au. We will respond to your request within a reasonable timeframe.

Complaints and concerns

If you have concerns about how we handle personal information, please contact us so we can attempt to resolve the matter. If you are not satisfied, you may contact the Office of the Australian Information Commissioner.

Policy Review

This Privacy Policy is reviewed regularly and may be updated from time to time. The current version is available on our website.

This policy is not contractual and may be amended by Kinexus Care Pty Ltd at any time.